Last updated: 25 January 2026
This Refund and Return Policy for Kioni’s Homestyle Bites explains how refunds, returns, exchanges, and order issues are handled when you purchase from bitesbykioni.com.
Due to the nature of our products, we encourage you to read this policy carefully before placing an order.
1. Overview
Kioni’s Homestyle Bites specialises in freshly prepared, homemade food and baked goods. Because these products are perishable, our refund and return policy differs from non-food retail businesses.
By placing an order with us, you agree to the terms outlined in this bakery refund policy.
2. Returns
Food & Perishable Items
For health and safety reasons, we do not accept returns on food items, including baked goods, desserts, and custom orders, unless:
- The item arrived damaged
- The item is incorrect
- The item is spoiled upon delivery
This policy complies with food safety regulations and protects our customers.
3. Refunds
We may offer a refund, replacement, or store credit if:
- You received the wrong item
- Your order arrived damaged
- Your order was missing items
- There is a proven quality issue
To be eligible, you must contact us within 24 hours of delivery with:
- Your order number
- A clear photo of the issue
- A brief description
Approved refunds will be processed to your original payment method within 7–14 business days, depending on your payment provider.
4. Non-Refundable Items
The following are non-refundable:
- Change-of-mind purchases
- Custom or made-to-order items
- Items not stored correctly after delivery
- Orders reported outside the 24-hour window
5. Exchanges
Where possible, we may offer a replacement item instead of a refund. Exchanges are handled on a case-by-case basis and depend on product availability.
6. Cancellations
- Orders may be cancelled within 12 hours of placement, provided preparation has not begun.
- Once preparation has started, cancellations are not eligible for a refund.
Custom orders may have different cancellation terms, which will be communicated at the time of order.
7. Delivery Issues
Kioni’s Homestyle Bites is not responsible for:
- Delays caused by incorrect delivery information
- Failed deliveries due to customer unavailability
- Damage caused after successful delivery
Please ensure all delivery details are accurate at checkout.
8. Sale Items
Discounted or promotional items are final sale and not eligible for refunds unless faulty or incorrect.
9. How to Request a Refund
To request a refund or report an issue, please contact us via bitesbykioni.com within the required timeframe. Include all relevant order details to help us resolve your request quickly.
10. Policy Updates
We reserve the right to update this online bakery refund and return policy at any time. Changes will be posted on this page with an updated revision date.